Privacy Policy
Effective Date: 2026-03-28
1. Introduction
Grove Spark ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our electrical services.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you contact us for electrical services, request a quote, or communicate with us. This information may include:
- Name and contact details (phone number, email address)
- Property address where services are requested
- Details about your electrical service requirements
- Payment and billing information
We may also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behaviour through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our electrical services
- Respond to your enquiries and schedule appointments
- Send you service-related communications
- Process payments and manage billing
- Comply with legal obligations and Australian electrical licensing requirements
- Improve our website and user experience
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business (e.g., payment processors, scheduling software)
- Regulatory bodies as required by Australian law or electrical licensing authorities
- Professional advisors such as lawyers and accountants
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. Some features of our website may not function properly without cookies.
7. Third-Party Links
Our website may contain links to third-party websites, including Google Maps, social media platforms, and industry resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Your Rights
Under the Australian Privacy Act 1988 and applicable state legislation, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information, subject to legal obligations
- Opt out of marketing communications
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Grove Spark
Unit 5/1 Talavera Rd, Macquarie Park NSW 2113
Phone: 0484 301 155
Website: www.grovespark.com.au