At LipoFreeze2u, all staff are fully trained and authorized to perform treatments in line with clinic protocols. That said, clients cannot request a specific practitioner so don’t grow too attached to your favourite technician. It’s a team effort, and any qualified staff member may assist you during your visit.
Need to cancel? Give us at least 48 hours’ notice. Anything less, and you’ll be charged a cancellation fee equal to your treatment cost. Harsh? Maybe. But try booking a theatre ticket and cancelling the night before. Same story.
Prepaid sessions that go unused due to no-shows? Also forfeited. And yes, future appointments must be paid in advance no instalments, no IOUs.
Late? You risk losing your slot. Arrive 10 minutes early to handle paperwork and breathe. If you miss your appointment window, we can’t always squeeze you in and there’s no refund.
All changes must be made by phone, and directly to the branch where your treatment is scheduled. No emails. No texts. No carrier pigeons. We keep it old-school for reliability. If you don't hear back, assume the change hasn’t been confirmed.
The clinic reserves the right to reschedule or cancel appointments with minimal notice, though we do our best to keep things running like clockwork. Occasionally, life happens even to clinics.
Before your treatment, we may provide prep instructions. Ignore them at your peril: non-compliance may lead to shortened treatment time, added fees, or cancellation. Think of it like skipping the marination step in a recipe—it just won't turn out right.
Changed your mind after prepaying? While we don’t offer refunds, you can use the payment toward another treatment. Think of it as store credit just colder. For full policy details and the fine print that lawyers dream about, please see our Lipo Freeze 2U Terms and Conditions.
Booking a session? You’ll need to place a £50 deposit via cash, card, or bank transfer. This amount goes toward your treatment cost on the day. No deposit = no booking.
Installment payments aren’t accepted. Full payment is due before your treatment begins.
All course treatments must be paid upfront and used within 12 months of purchase. Unused sessions after that? Forfeit. This isn’t a gym membership you can ignore and revisit in a panic next January.
Skip your aftercare or drop out halfway through your course? Don’t expect results and don’t blame us. Outcomes vary based on your lifestyle, health, and adherence to the program. No magic wands here.
Not every treatment suits every person. Our practitioners will assess you before proceeding. If it’s not right for you, they’ll explain why and you won’t be charged for the initial consultation.
We aren’t liable for loss of income, indirect damages, or any loss not directly related to the treatment itself. Clients are responsible for sharing all medical history and relevant information before each session. Without full disclosure, we can’t be held accountable for complications.
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That said, nothing here limits our liability for personal injury caused by negligence. If we mess up, we’ll own it.
A 100% fee applies for no-shows—no exceptions. Deposits are non-refundable unless you're medically unable to continue with your treatment. We’ll need valid documentation for that. Life happens, but ghosting us isn’t covered.